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2.0

We bought the englander 5000 lifestyle about a year ago. The selling point was the long warranty and technology that they used.

Within 3 months the side encasement was no longer supportive and we started to get lumps through out the top of the bed.

Have tried to address this with englander and have yet to recieve a response.Not sure where to go with this other then replace it and move on. If anyone from englander actually cares please feel free to contact me a chris4458@***.com

Reason of review: Bad quality.

Location: Beloit, Wisconsin

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Hate to tell you but the warranty is a scam. You are lucky that the company did not contact you.

I received a scathing email from the company Vice President stating that sagging was normal wear and tear. It has to be a depression greater than 2 inches.

Ours is almost 1.5 inches and is very noticeable and uncomfortable. She also stated that even though the tag says 15 year replacement warranty, we should only expect 8-10 years Max from a mattress.

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